Our Guarantee
We stand behind every product we sell. Your satisfaction and trust are our top priorities. Here's our promise to you.
The KJ Shop Promise
If your product doesn't arrive, you get a full refund. Period.
We believe in complete transparency and accountability. Whether you're buying a $5 item or a $500 item, you're protected.
- 100% Delivery Guarantee - Product doesn't arrive? Full refund, no questions.
- 100% Authentic Products - Every item verified or your money back.
- 30-Day Satisfaction Guarantee - Not happy? Full refund within 30 days.
- Fast Support - We respond within 24 hours, always.
📦 Delivery Guarantee
What's Covered:
If your order doesn't arrive within the estimated delivery window, you're entitled to a full refund. No hassle, no fine print.
Example: AirPods Order
You order AirPods for $250. Estimated delivery: 7-14 days.
Day 15 arrives, no package? Contact us. We immediately issue a full $250 refund.
You don't wait. You don't argue. You get your money back.
Example: Even Small Items
You order a $12 item. It doesn't arrive.
Same guarantee applies. Full $12 refund, no minimum order required.
How to Claim:
1. Contact us via WhatsApp or email after the delivery window passes
2. Provide your order number
3. We verify (takes 1 business day)
4. Refund issued immediately
✓ Authenticity Guarantee
Every product we sell is 100% authentic. We work directly with verified suppliers and personally inspect shipments.
If you receive a counterfeit or fake item:
- → Keep the item (we don't ask for returns of fakes)
- → Get 100% refund
- → Receive $50 store credit as apology
We take authenticity seriously. This has never happened to our customers, and we keep it that way.
🔄 30-Day Satisfaction Guarantee
Not happy with your purchase? No problem.
Return Policy:
• 30 days from delivery to return
• Item must be unused and in original packaging
• Free return shipping (we cover it)
• Full refund within 5 business days
Example: Fragrance Purchase
You buy a $120 cologne. It arrives, but the scent isn't what you expected.
Contact us within 30 days. We send a return label (free). You ship it back. We refund $120 as soon as we receive it.
Why We Offer This
We're not Amazon. We're not a faceless corporation. We're building trust, one customer at a time.
The reality: Most customers never need to use these guarantees because we deliver quality products on time. But knowing they exist gives you peace of mind.
Our philosophy: If we mess up, we make it right. If the supplier messes up, we make it right. You never lose.
The Fine Print (Actually Clear)
What voids the guarantee:
• You provided wrong shipping address (we'll work with you to fix, but can't guarantee)
• You refused delivery
• Product was delivered but you claim otherwise (we verify with tracking)
• Return item damaged due to misuse (normal wear is fine)
Timeline:
• Refunds processed within 1-2 business days
• Money back in your account within 5-7 business days (depends on your bank)
• We keep you updated every step
Need to Use Your Guarantee?
Contact us immediately. We're here to help.
WhatsApp: +1 (234) 567-8900
Email: kjsells8@gmail.com
Response time: Under 24 hours, usually same-day